Indigo employs more than 100 skilled and professional staff from the fields of occupational therapy, physiotherapy, speech pathology, administration, human resources, IT, marketing and finance.
Each of our dedicated staff members form an integral part of our team, which keeps customers at the heart of everything we do.
For health professionals, working at Indigo offers opportunities to use their technical skills to add value to people’s lives with the potential to work across different areas of the organisation including assistive technology, home modifications, driver assessments and more.
CUSTOMER SERVICE OFFICER
• Location - Perth Metro
Indigo (formally known as Independent Living Centre WA) is a not-for-profit organisation that supports all individuals, including people with disability, those who are aging, their families and carers, to live full and independent lives through the provision of allied health, assistive technology or home modification solutions.
THE ROLE
The Intake and Information team at Indigo is looking for a professional and friendly Customer Service Officer to provide exceptional services to our customers. The role involves working with customers to identify ways to assist them to live independently either through the use of assistive technology, home modifications or allied health services.
THE CANDIDATE
The successful candidate will demonstrate experience in exceptional customer service and sound understanding of customer relationship management. It is desirable that the candidate has some knowledge in assistive technology / equipment and/or the aged and disability sector. They will have experience in general administration, IT systems and databases, and have good attention to detail, a collaborative team approach and sound interpersonal skills. Background experience in NDIS / working with a disability provider and sales experience highly desirable
WE OFFER
The opportunity to be part of a diverse and highly motivated team of professionals and support staff, a competitive salary with generous salary packaging. The position is Perth metro based and the opportunity to be part of an organisation that makes a difference to peoples’ lives and independence.
TO APPLY on SEEK
• Provide a curriculum vitae that demonstrates your relevant work experience and suitability for the role.
• In no more than two pages demonstrate, with examples, how you are suitable for the role in the context of the work-related requirements.
Applications close: Sunday 18th October 2020 (WST)
We reserve the right to commence interviewing before the closing date
If you wish to discuss the position, please contact Joanne Lister, Intake, Information & Advice Manager on 93810600 or at joanne.lister@Indigosolutions.org.au.
Only those with the right to live & work in Australia need apply.
No agency applications at this time.
* Please note, applications that do not comply with the application instructions will not be considered*
We promote and support diversity and inclusion in our workplace. If you require any additional support during the recruitment/interview phase, please contact hr@indigosolutions.org.au
Values: Passion, Integrity, Creativity, Together
Meet the Team
Read about what it's like to work at Indigo from our experienced, professional people, in their own words:
Gertie, Quality Risk Professional
I love being part of an organisation dedicated and committed to enabling and empowering people to live their best life. My role is quite diverse and I have been lucky enough to work on initiatives to review and develop processes which guide and support our day to day business activities. Read more about Gertie.
Andrew, Team Lead, Indigo Driving Service
I really like assisting people with a physical, medical condition or disability to return to driving with vehicle modifications. I love being able to help people to continue to drive and maintain independence in their life, when they may have thought it was not possible. A diagnosis does not necessarily mean cessation of driving. Whilst maintaining a drivers’ licence is not possible for all, it brings me joy to see people to continue to drive and live an independent life when safe to do so.
Christa, General Manager - Service Delivery, Assistive Equipment Service
It’s a dynamic role which allows me to use my problem solving abilities and meet different challenges together with the Executive Team...No two days are alike. My focus is to ensure that we are delivering a cost effective and high-quality service for all our customers, specifically tailored to their individual requirements. Read more about Christa under Our People.
Martin, Customer Service Officer, Experience Hub
What's not to like? Learning about all the new assistive technology is a real plus, but for me, It's also about working in an environment that is there to help. Indigo's Customer Service Officers support people with low level assistive technology requirements, working together with our health professionals, including occupational therapists, speech pathologists and physiotherapists.
