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  • Five month, Full time contract with view to extend
  • Great working environment and supportive team with a leading Not for Profit
  • Flexible working arrangements, with opportunities to work from home and the office
  • Generous salary packaging options of up to an additional $18,549 tax free
  • Additional leave, employee well-being program and an active, fun social club
Indigo (formally Independent Living Centre WA) is a leading provider of Assistive technology (devices and equipment), home modifications, therapy, driving, and professional education. Independent Living Assessment (ILA) was established by Indigo Australasia in 2020 with the purpose to enhance health and well-being by connecting the community with trusted knowledge and expertise. This role is part of Corporate Services and will provide support to both entities - Indigo and ILA

THE ROLE 

Ongoing growth of Indigo and expansion of the recently awarded, national GEAT (Goods, Equipment and Assistive Technology) contract under the Commonwealth Home Support Program, we are now seeking professional and driven Customer Service Officers to be part of our high performing intake team.

There are varied roles available which include:

  • Providing customer service through telephone or email contact
  • Link customers to internal and external services
  • On-boarding clients within an allocated region of Australia, referred through My Aged Care for Commonwealth Home Support Services
  • Assisting in the hire, purchase or ordering of goods to meet customer goals
  • Supporting customers through their journey.

THE CANDIDATE

If you are passionate about customer service and customer experience, we would love to hear from you! The successful candidate will have:

  • Demonstrated experience in customer service and sound understanding of customer relationship management
  • You will have experience in general administration, invoicing, have good attention to detail
  • Sound computing skills, being competent in MS Office, Outlook and Teams
  • Collaborative team approach and excellent interpersonal skills

Desirable experience and knowledge:

  • Knowledge of the aged care or disability sector or previous experience using client management systems
  • Knowledge of NDIS and CHSP
  • Knowledge of assistive technology
  • Previous call centre experience

WE OFFER 

Why work at Indigo:
 
  • Flexible working arrangements, with opportunities to work from home, and the office
  • Value based organisation - making a difference in people's lives
  • We have full-time opportunities on offer, with initial fixed-term contract till June 2022 (with the view to extend)
  • Generous salary packaging options, of up to an additional $18,549 tax free
  • A good work life balance for our staff is important to us and we offer additional leave and options to purchase extra leave
  • An employee well-being program and an active and fun social club
  • Annual flu vaccination and an Employee Assistance Program
  • Office location accessed by excellent public transport. 

WHAT'S YOUR NEXT STEP?

Apply via SEEK

Register your interest today by submitting your curriculum vitae and a cover letter, addressing how you meet the work-related requirements (in no more than 2 pages). 

 We encourage you to contact  Joanne Lister, Intake Information and Advice Manager, (08) 9381 0600 or joanne.lister@indigosolutions.org.au to discuss the specifics of the position.

View full Position Description - Customer Service Officer

An NDIS Worker Screening check and COVID-19 vaccination is a pre-requisite for this position at Indigo Solutions.

 *Please note applications that do not comply with the application instructions will not be considered

 

Only those with the right to live & work in Australia need apply.

No agency applications at this time. 

We thank all candidates for their interest, shortlisted candidates successful to interview stage will be contacted.  
 
We promote and support diversity and inclusion in our workplace and encourage all diversity groups to apply. If you require any additional support during the recruitment/interview phase, contact hr@indigosolutions.org.au     
 
Mission: We strive towards our mission of a community in which all abilities are valued, where people have the knowledge, tools, and confidence to participate. 
 
Values: Passion, Integrity, Creativity, Together 
  
We value our people at Indigo and strive to have a positive and adaptive culture, one that aligns with our values; so cultural fit is just as important to us as qualifications, technical skill and experience.