Powered by Google TranslateTranslate(Opens in new tab)
Powered by Google TranslateTranslate
(08) 9381 0600 Request an appointment Donate Search NED
Search NED


Cancellation Policy

Effective from 1 December 2022, Indigo will be introducing a new cancellation policy.

Details of the policy are outlined below:

A cancellation is a ‘short notice cancellation’ and will be charged at 100% of the agreed support price, if you:

  • do not show up for a scheduled support within a reasonable time, or are not present at the agreed place (and within a reasonable time) when the provider is travelling to deliver the support; or
  • have given less than seven (7) clear days’ notice for cancellation of a support.

In the case of privately funded Driving Assessment Services, ‘short notice cancellations’ will trigger loss of deposit paid.  

No fee is payable for cancellation by Indigo as your provider or due to our failure to deliver the agreed supports, unless previously agreed to and documented in your Service Agreement. 

Notice of cancellation should be provided by telephone or email to: 

OT Driver Assessment customers - Telephone: (08) 9381 0600 Email: driving@indigosolutions.org.au
All other customers - Telephone: (08) 9381 0600 Email: help@indigosolutions.org.au

This policy applies to all Indigo customers and is in line with National Disability Insurance Agency (NDIA) cancellation guidelines brought into effect from July 2022.

Indigo website policy

All material on this website, including (but not limited to) text, graphics, information architecture and coding is subject to copyright.
We are happy for you to reproduce this material for personal and non-commercial purposes, or for purposes permitted by law, provided any reproduction is unaltered, shows the date of first publication and an attribution source is included.

If you wish to make any other use of this material, you must have our prior written permission. To ask for permission or for further information, please contact: marketing@indigosolutions.org.au

Linking to the Indigo website

In order to promote its work, and because the internet is about linking, Indigo encourages a user who maintains an external website to include hyperlinks to www.indigosolutions.org.au, or to any of its pages, on that external site without having to ask prior permission under the following conditions:

These hyperlinks must not:

  • Infringe Indigo's rights, in particular relating to its logo and intellectual property rights; be used for the promotion of the organisation or company, or of any commercial products or services.

As a consequence,

  • Links to Indigo's website must appear clearly as such, i.e. with the complete and obvious Indigo URL; 
  • If you link to Indigo's website, you must refrain from creating frames, or using other visual altering tools, around the Indigo pages;
  • It is formally forbidden to link directly to PDF’s hosted on our site.  Permission can only be granted to make a link to a page within the Indigo main website, on the condition the Indigo URL appears clearly, as specified above;
  • Once a link to Indigo's website has been created, it should be tested to ensure that it works and meets the above conditions.  We would then appreciate being notified via marketing@indigosolutions.org.au.
  • If you have further questions about linking to Indigo's website, please feel free to send us an email at marketing@indigosolutions.org.au.


Information on this site is provided on an “as is” and “as available” basis.  Indigo makes every effort to ensure, but does not guarantee, the accuracy or completeness of the information on the Indigo website.  Our goal is to keep this information timely and accurate.  If errors are brought to our attention, we will aim to correct them.

Indigo may add, change, improve, or update the information of the website without notice.  Indigo reserves its exclusive right in its sole discretion to alter, limit or discontinue part of this site.  Under no guarantee is the validity of the information provided.  The sole purpose of links to other sites is to indicate further information available on related topics.

Indigo reserves the right to deny at its sole discretion any user access to Indigo website(s) or any portion thereof without notice.

For site security purpose and to ensure that Indigo website(s) remain(s) available to all users, it (they) employ(s) software programs to monitor network traffic to identify unauthorised attempts to upload or change information, or otherwise cause damage and to detect other possible security breaches.

Indigo logo

Indigo encourages partners, media and other institutions to use its logo when linking or referring to Indigo.  To receive graphic files and user’s guide, please send your request to marketing@indigosolutions.org.au

All Indigo logo reproduction must respect the current rules for use and Indigo’s corporate identity.  Only the most recent version of the Indigo logo should be used.

Indigo logo for authorship and endorsement

If you wish to use the Indigo logo in association with events or publications in a way that implies endorsement, partnership or authorship, you must obtain our written permission and agreement on how the logo will be used.  If permission is granted, it is only granted for the specific event/product requested; usage with another event/product requires a new request.  Please send your request to marketing@indigosolutions.org.au