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Our response to coronavirus (COVID-19) - Latest updates

31 March 2020

Indigo, in partnership with Independent Living Assessment (ILA), is continuing to monitor the current coronavirus (COVID-19) pandemic updates very closely.

Our priority is to reduce the community spread of the virus and minimise health risks to customers, suppliers, our people and their families while continuing to deliver what services we can, in a safe manner.


We are here for you during this time

We are following advice and directives from the state and federal departments of health and are continuing to deliver our essential services to keep the community as safe as possible in their homes and community, through the provision of allied health, assistive technology (devices and equipment) and assessment services.


Service impacts and how to access our services

Indigo Assistive Technology, Home Modifications and Allied Health Services  

We are still offering appointments via telehealth (phone calls, video calls), home visits and at our Nedlands Experience Centre (display floor). We have changed some of our processes to ensure that we are keeping our community safe.

Before we go ahead with any face-to-face appointments, our staff will complete a screening checklist to minimise the risks. We are unable to proceed with an appointment unless this has been done.

We are practising good hygiene, following infection control guidelines and ensuring equipment is cleaned before and after use. 

We are limiting appointments at our Nedlands Experience Centre to one appointment at a time with a maximum of two attendees and recommend that additional attendees join via telehealth (phone, video call) where possible. There may be exceptional circumstances when this is not suitable and we will review this on a case-by-case basis considering our customer’s needs. Appointments will be conducted with one Indigo staff member unless otherwise stated.

The Niche building's automatic doors (at our Nedlands location) are locked. For customers with an appointment, please access Indigo by ringing the doorbell outside the double doors located at the end of the Experience Centre, adjacent to Hospital Avenue. Alcohol-based hand sanitisers are available at the entrance, which we require you to use before your appointment.

Please be aware that our staff will not use physical greetings such as handshaking and will stay at least 1.5 metres away where possible.

Whilst you will be screened prior to your appointment, if you are feeling unwell on the day of your appointment, please call 1300 885 886 or email to reschedule.            

Our phone and email enquiry service continues as normal, as does the distribution of assistive technology through the Goods, Equipment and Assistive Technology (GEAT) service.

Please call us on 1300 885 886 prior to coming to Indigo's offices as we are not accepting unscheduled visits at this time. 

Indigo Equipment Hire

Our Equipment Hire service is still operating via contactless pick up and drop off or delivery.

To return hire items, please call us on 9381 0600 when you arrive at the Indigo car park to inform us of your arrival. We will then provide you with further instructions.

Indigo - Driver Services

The Driving Service at Indigo, including Occupational Therapy Driver Assessment, Driving Rehabilitation and Specialised Driver Training is temporarily suspended.

Our team of Driver Trained Occupational Therapists and our Rehabilitation Trained Driving Instructor remain available via phone and email for any queries related to fitness to drive and driver training.

Indigo - Services for Schools

Our services for schools are currently being reviewed with the aim of being able to continue to support students and their caregivers through online tools, remote support and take-home packages.

Indigo – Training

We are currently reviewing how we can offer training support online or remotely.

ILA - Regional Assessment Services

For Regional Assessment Services (RAS), telephone and telehealth assessments will take place until further notice. 

Where it is necessary to support the needs of the client, face to face assessments will be considered subject to the required screening and where it is safe to do so. 

We are also increasing welfare checks with clients during this period.

ILA – AT Chat, Carer Respite, Sector Support and Development and Grant Funding for Individuals

All our existing services that do not require face-to-face contact, including AT Chat, Carer Respite, Sector Support and Development and Grant Funding for Individuals (DEG and EFL) are continuing.


What we are doing to keep our community safe

To help mitigate the risk of coronavirus (COVID-19) infection, Indigo, in partnership with ILA, is enacting its COVID-19 Preparedness Plan, which aligns with the Australian Health Sector Emergency Response Plan.

Measures we have put in place include:

  • Advance screening all customers prior to making an appointment. Read more about our advance screening process here
  • Delivering our services with reduced contact, such as through telehealth and completing as much of an assessment as possible over the phone or using video conferencing
  • Following infection prevention and control practices including using the appropriate PPE, such as hand sanitiser, gloves and masks
  • Increasing our hygiene practices for equipment
  • Enacting social distancing protocols
  • Locking our office doors and asking people who are visiting our offices for an appointment to ring the doorbell to gain access
  • Requesting that people without an appointment phone prior to visiting us on 1300 885 886
  • Implementing working from home practices for staff that are able to do so


What you can do to keep our community safe

Please follow the advice from the Department of Health. This includes:

  • stay at home if you are unwell
  • practise social distancing
  • avoid gatherings of any kind of more than two people
  • wash your hands often with soap and water, or hand sanitiser
  • cover coughs and sneezes with a tissue or use your inner elbow
  • if you have arrived from overseas or interstate, you will need to self-isolate for 14 days


Keep updated

We understand that it is a challenging time for everyone. We are prioritising keeping our people and customers regularly informed.

For the most up to date information, you can contact us on:


Phone            1300 885 886


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Independent Living Assessment (ILA)

Phone            (08) 6202 4700


Social             LinkedIn

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