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Indigo (formerly Independent Living Centre WA) is a leading provider of Assistive technology (devices and equipment), home modifications, therapy, and professional education.

We are seeking Customer Service Officers to support us with the ongoing growth of Indigo, and expansion of the national GEAT (Goods, Equipment and Assistive Technology) contract under the Commonwealth Home Support Programme.


Are you passionate about customer service and looking for a fast-paced role in a growing not-for-profit organisation? Indigo is looking for an experienced scheduler to support a team of Customer Service Officers and Occupational Therapists. 

In this role, you will be responsible for monitoring staff schedules to efficiently book telephone appointments for older adults who have received equipment through the Goods and Equipment programme.

This role is based in our Nedlands office, accessed by excellent public transport links. And there is the availability to work some days from home once your training is complete. 



    The successful candidate will have:
    • Good problem-solving skills
    • Sound attention to detail
    • Previous experience in scheduling resources
    • Highly competent in the use of the Microsoft Office suite

    Previous experience and knowledge of the aged care sector and assistive technology is desirable but not essential.



    • Valued based organisation – making a difference in people’s lives
    • Structured training and support program tailored to the role
    • Work from home availability, up to 50%
    • Generous salary packaging options, of up to an additional $18,549 tax free
    • True work life balance with additional 3.5 days leave (pro-rata) / ability to purchase additional leave.
    • Employee Assistance Program for you and your immediate family
    • Health & Well-being Program including flu vaccination, EAP support and fun active social committee
    • Office location accessed by excellent public transport links



    Register your interest today by clicking apply and providing your curriculum vitae

    • Apply via SEEK
    • View  full position description - Resource Coordinator (Customer Service Officer - Clinical Excellence)


      Short listing will commence immediately, along with interviewing. We thank you for your interest in Indigo and reserve the right to fill the position before the close date.

      A NDIS Worker Screening Check and Current First Aid certification is a pre-requisite for this position at Indigo.

      Only those with the right to live & work in Australia need apply. No agency applications at this time.

      We promote and support diversity and inclusion in our workplace. If you require any additional support during the recruitment/interview phase, please contact hr@indigosolutions.org.au

      Mission: We strive towards our mission of a community in which all abilities are valued, where people have the knowledge, tools, and confidence to participate.

      Values: Passion, Integrity, Creativity, Together

      We value our people at Indigo and strive to have a positive and adaptive culture, one that aligns with our values; so cultural fit is just as important to us as qualifications, technical skill and experience.

      We thank all candidates for their interest and taking the time to apply for this position at Indigo.