Customer Service Officer - Clinical Excellence

Indigo (formerly Independent Living Centre WA) is a leading provider of Assistive technology (devices and equipment), home modifications, therapy, and professional education.

We provide tailored allied health and AT solutions to people with disability, seniors, carers, health professionals and educators. Through our customer-centric services we aim to achieve greater independence and inclusion for all.

THE ROLE

With ongoing growth of Indigo, and expansion of the national GEAT (Goods, Equipment and Assistive Technology) contract under the Commonwealth Home Support Programme, we are seeking professional and driven Customer Service Officers to be part of our team.

AT helps people to maximise their independence and ability to manage everyday tasks at home or out in the community - examples include personal alarms, shower chairs, wheeled walkers, wheelchairs and also small aids like long-handled reaching sticks and can openers but there are many more! Our service supports people to access AT in their lives and we are looking for people to be involved to review how they are doing.

Duties will include:

Completing follow-up phone calls with older adults after they have received their equipment to ensure it is meeting their needs.
Talking and listening to older adults to see if they need to be referred onto further services
Providing information about equipment to older adults as required with the support of occupational therapists in the team.
Documenting client interactions by recording notes and outcomes on client management systems and databases.

THE CANDIDATE

If you are passionate about working in the Aged Care industry, love working as part of a supportive team and enjoy a steady workload, we would love to hear from you. The successful candidate will have:

Excellent communication skills in particular good phone mannerism as you will be required to converse with older adults
Demonstrated experience in customer service
Good attention to detail and problem-solving skills
Excellent computing skills, being competent in MS Office, Outlook and Teams
Exceptional multi-tasking abilities around system use – being able to work across multiple platforms whilst being on a phone call
Collaborative team approach
An interest in assistive technology

Desirable experience and knowledge:

Knowledge of Commonwealth Home Support Programme (CHSP)
Knowledge of assistive technology

WE OFFER

Values based organisation – making a difference in people’s lives
Multiple fixed term, part-time and full-time opportunities on offer with view to extend
Flexible working hours available (Monday to Friday between 7am – 5pm WA time) – suitable for applicants who are only able to work school hours or who may be studying part-time
Ability to work from home – Flexible work arrangements available including those who live in remote/isolated areas.
Structured training and support program tailored to the role
Generous salary packaging options, of up to an additional $18,549 tax free
A good work life balance for our staff is important to us and we offer additional leave and options to purchase extra leave
An interactive employee well-being program and an active and fun social club
Annual flu vaccination and an Employee Assistance Program
Office location accessed by excellent public transport links

WHAT ARE YOUR NEXT STEPS?

Apply via SEEK
View  full position description - Customer Service Officer - Clinical Excellence

Short listing will commence immediately, along with interviewing. We thank you for your interest in Indigo and reserve the right to fill the position before the close date.
A NDIS Worker Screening Check and Current First Aid certification is a pre-requisite for this position at Indigo.
Only those with the right to live & work in Australia need apply. No agency applications at this time.
We promote and support diversity and inclusion in our workplace. If you require any additional support during the recruitment/interview phase, please contact hr@indigosolutions.org.au
Mission: We strive towards our mission of a community in which all abilities are valued, where people have the knowledge, tools, and confidence to participate.
Values: Passion, Integrity, Creativity, Together
We value our people at Indigo and strive to have a positive and adaptive culture, one that aligns with our values; so cultural fit is just as important to us as qualifications, technical skill and experience.

We thank all candidates for their interest and taking the time to apply for this position at Indigo.