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  • Fixed term, Full time contract with view to extend (part-time considered)
  • Great working environment and supportive team with a leading Not for Profit
  • Generous salary packaging options, of up to an additional $18,549 tax free

Indigo (formerly Independent Living Centre WA) Aged Care Services are a Commonwealth Home Support Programme (CHSP) service provider. We deliver services to improve the lives of senior Australians through the provision of allied health services, Goods Equipment and Assistive Technology (GEAT) services and home modifications with a focus on wellness and reablement.


The newly created role of Continuous Improvement Coordinator, highlights the commitment from Indigo to provide high quality services to our consumers. The role is predominantly to monitor changes within the aged care environment as they develop and implement strategies to ensure Indigo’s services remain at the forefront of the aged care environment.

The role will require you to:

  • Drive and coordinate continuous improvement at the system, process and cultural level for Aged Care Services
  • Research and stay abreast of developments in the aged care sector, including the Aged Care reform and implementation of recommendations as they are released
  • Analyse existing processes, workflows and procedures using a Continuous Improvement Model and develop process enhancement strategies
  • Ensure required standards (eg: Aged Quality Care standards) are met and best practice considered in continuous improvement processes
  • Communicate research, ideas and opinions to other members of management team with a continuous improvement, efficiency and effectiveness focus
  • Train, mentor, support and guide team members in new processes
  • Ensure changes developed are consumer focused within the requirements of the CHSP programme.


If you are passionate about the Aged Care Sector and the delivery of quality services, then we would love to hear from you! The successful candidate will have:

  • Recent experience in the Aged Care Sector, performing analysis and process design
  • Experience in successfully leading process initiatives within improvement programs
  • Proven ability to analyse and document complex business processes
  • Advanced skills in MS Office: Word, Excel, PowerPoint, Visio (or other flowchart maker software) and project management software (desirable)
  • Proven success in engaging, influencing, negotiating and collaborating with stakeholders at all levels to develop ongoing working relationships that achieve positive outcomes.


  • Valued based organisation – making a difference in people’s lives
  • Central office location in Nedlands accessible by excellent public transport with some flexibility to work from home
  • Initial 12 month fixed term, full-time opportunity on offer (part-time considered)
  • Generous salary packaging options, of up to an additional $18,549 tax free
  • An interactive employee well-being program and great work culture
  • Annual flu vaccination and an Employee Assistance Program.


Apply via SEEK

View full position description - Position Description - Continuous Improvement Coordinator

We encourage you to contact Calley Hookway, Business Support Manager, calley.hookway@indigosolutions.org.au, to discuss the specifics of the position

Applications close COB 14 October 2022

Short listing will commence immediately, Indigo reserves the right to commence interviews prior to the closing date.

COVID-19 (3x vax) vaccination is a pre-requisite for this position at Indigo

Only those with the right to live & work in Australia need apply

No agency applications at this time

We promote and support diversity and inclusion in our workplace and encourage all diversity groups to apply. If you require any additional support during the recruitment/interview phase, contact hr@indigosolutions.org.au   

Mission: We strive towards our mission of a community in which all abilities are valued, where people have the knowledge, tools, and confidence to participate. 
Values: Passion, Integrity, Creativity, Together 

We value our people at Indigo and strive to have a positive and adaptive culture, one that aligns with our values; so cultural fit is just as important to us as qualifications, technical skill and experience. 

We thank all candidates for their interest and taking the time to apply for this position at Indigo.